Dear customer,

           Thank you for your interest in MAXCERA.  Here under is a brief explanation about our operation and procedure.

GETTING STARTED

·         Minimum opening order is $750.00 Reorder minimum is $500.00.

·        Minimum quantity of 50 pieces per item for special request.

·         On first orders, we only accept credit card payments - VISA, MASTERCARD, AMERICAN EXPRESS, and DISCOVER. We do not accept C.O.D. terms.

·         All orders are subject to 20% deposit. Customers either paying by credit card or on Net 30 days must provide a credit card for the following purposes: 

          ·      if credit application is declined, then orders must be paid by credit card and a 20% deposit will be changed to process the order   

          ·       if any cancellations are made after 7 calendar days, a 20% restocking fee will be chardeg to th credit card.

·         THE 20% DEPOSIT WILL NOT BE REFUNDED IF ANY CANCELLATIONS, INCLUDING PARTIAL CANCELLATIONS, ARE MADE AFTER 7 CALENDAR DAYS.

·         The state of California requires that all California customers provide a copy of their STATE SALES TAX CERTIFICATE. 

SHIPPING

·         Please write your orders in minimum pack quantities.  We will increase to the next minimum pack if any quantities are not in minimum pack multiples.

·         Prices are subject to change without prior notice.

·         F.O.B. Pomona, CA

·         Merchandise is shipped by common carrier, unless a prepaid carrier has been designated.

·         Customer/consignee is responsible for freight charges and any accessorial charges (e.g. inside delivery, residential delivery, lift gate).

·         Regular program Lead time is approximately 10-12 weeks. Quick ship program Lead time is approximately 4-6 weeks.For requests to purchase on Net 30, please add 3 weeks on top of your ship date to process cerdit application. Orders will not be sent to the factory until credit has been approved. Maxcera will not be responsible for any delays in shipment due to the extra time required for credit approval.

BACKORDERS

·         All backorders are automatically cancelled and not charged to your invoice.

·         All backorders must be reordered if items are still wanted.

CLAIMS

·         All claims for broken, missing, or defective items must be made within 14 days of receipt.  Once we have received your claim, please allow 2 weeks for processing.  All original packing materials and paperwork must be kept until further instruction.

·         Please call for a claim form and fill out clearly. 

·         All claims will not be processed without PHOTOS and QC code numbers.

·         If packaging is damaged, please have the carrier make note of it.

·         All returned merchandise will not be accepted without the original packing cartons/materials.

CARE OF PRODUCTS

·         All merchandise is handcrafted and may have some variance in appearance, which should not be considered as flaws.

·         It is recommended that mosaic ware should not be directly exposed to heavy frost or snow.  During these weather conditions either bring items in or cover item.  Prolonged water or sun may cause item to fade or rust, recommended under covered patio.  Do not use harsh chemicals to clean, simply wipe off with a damp cloth.

·         Natural metal body may rust over time, which will not affect its function.

                                     THANK YOU FOR YOUR SUPPORT AND UNDERSTANDING. J